Cancellation Policy and Procedure

Please note that our spa hours may vary from our retail store hours. If you have an appointment outside of our retail hours, your esthetician will let you in at the time of your appointment.

CANCELLATION POLICY

We understand that life happens and plans change. We will happily help you cancel or reschedule your appointment with a 48 hour notice. If you cancel your appointment within 48 hours, you will be charged a cancellation fee of 50% of your service total. If you no-show your appointment, you will be charged 100% of your service total. There are no exceptions to this policy. 

LATE POLICY

In the event that you are running late, please try to give us a call at (206) 933-3002 to give us a heads up. Your services may need to be altered to fit your original appointment time. If your appointment needs to be altered due to tardiness, you will still be charged for your original services. There are no exceptions to this policy.

CREDIT CARD POLICY

We require a card to be saved on file at all times if you are receiving services at our skincare studio. The only time your card on file will be charged is in the event that you cancel within 48 hours or no-show your appointment.

Our team and small business stand firm on our policies. If you are having COVID, cold, or flu symptoms we kindly ask that you reschedule but please understand that our policies still apply. We understand life happens, and we have created this policy with this in mind.

We have said it before, and we will keep saying it - we are so grateful for you all. Thank you for supporting our team and small business!